Writing

Notes from inside the queue.

The rubric, the teardowns, and what I've learned stress-testing production support bots. Public, so you can check my work before you pay for it.

The AI Support Readiness Scorecard

The public 36-point rubric I score every bot against — what it checks, why, and how to read a score. Drop your email below and I'll send the PDF straight over.

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    Fortune 500 teardown, scored and screenshotted

    A live production support bot from a Fortune 500 brand, run through the full rubric.

    Coming soon